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Requesting Better Healthcare: Workfront and Request Queue Management

By Jordan Roach posted 01-26-2018 15:03


At Cleveland Clinic, an international health system based in northeast Ohio, caregivers are thirsty for data to support operational and quality improvement efforts with the ultimate goal of supporting Cleveland Clinic’s mission: to deliver world-class care.

Delivering that care meant that Cleveland Clinic’s centralized Enterprise Information Management and Analytics department needed a world-class request queue management system to handle the hundreds of important requests that came in each month. It was time to find a solution.

Join Michael Mann, Lead Systems Analyst at Cleveland Clinic, to learn how they paired Workfront’s request management system with new business processes to give requesters a totally streamlined experience from intake to delivery. You’ll see how they:

  • Decreased turnaround time significantly
  • Increased customer satisfaction
  • Provided greater value to their organization
Click here to view the on-demand webinar now.